Question 1

Are your products genuine TENGA?

Accepted Answer

Yes. We are the official TENGA distributor in Thailand. Every product we sell is sourced directly from TENGA Japan and is 100% authentic.

Question 2

Which product should I start with?

Accepted Answer

For first-timers, we recommend the Original Vacuum Cup or the Soft Case Cup — both are affordable, easy to use, and give you a great introduction to the TENGA experience.

Question 3

What is the difference between the Flex Silky White and Rocky Black?

Accepted Answer

Both have the same flexible design, but the Silky White has a softer inner texture for a gentler feel, while the Rocky Black has a firmer, more pronounced texture for stronger stimulation.

Question 4

What is the difference between the FLIP HOLE and FLIP ZERO?

Accepted Answer

The FLIP ZERO is an upgraded version of the FLIP HOLE with improved materials (TPE instead of Elastomer), a cleaner interior design, and better durability. The FLIP ZERO also opens flat for easier cleaning.

Question 5

How do I clean reusable products?

Accepted Answer

Open the device fully, rinse with warm water, and allow to air dry completely before closing. Do not use soap as it can degrade the material. Refer to the care guide included with your product.

Question 6

How do I place an order?

Accepted Answer

Add items to your cart, proceed to checkout, fill in your shipping details, and place your order. You will then be shown payment instructions — pay via PromptPay or bank transfer, then upload your slip.

Question 7

What payment methods do you accept?

Accepted Answer

We accept PromptPay (QR code) and bank transfer. Payment details are shown on your order confirmation page after you place your order.

Question 8

How do I confirm my payment?

Accepted Answer

After transferring, go back to your order page and upload a photo of your payment slip. This speeds up verification. You can also email us at sales@thaitenga.com with your order number and slip.

Question 9

Can I cancel or change my order?

Accepted Answer

Contact us as soon as possible at sales@thaitenga.com. We can make changes if your order has not been packed yet.

Question 10

How long does shipping take?

Accepted Answer

Orders confirmed before 11AM are shipped the same day (excluding Sundays). Delivery across Thailand typically takes 1–3 business days depending on your location.

Question 11

Is my order packaged discreetly?

Accepted Answer

Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside.

Question 12

Do you ship outside Bangkok?

Accepted Answer

Yes, we ship nationwide across Thailand via registered post.

Question 13

How much does shipping cost?

Accepted Answer

Shipping is free on orders over ฿800. For orders below ฿800, a flat shipping fee applies and will be shown at checkout.

Frequently Asked Questions

Products

Ordering & Payment

Shipping & Delivery