Question 1

Are your TENGA products genuine?

Accepted Answer

Yes. Every product we sell is 100% genuine TENGA imported directly from Japan. Tenga Thailand is an authorised TENGA retailer in Thailand. We source through official TENGA Japan distribution channels — the same supply chain as TENGA's own markets.

Question 2

How do I know I'm on the official site and not a fake seller?

Accepted Answer

The official Tenga Thailand website is thaitenga.com. We are an authorised TENGA retailer in Thailand. TENGA products sold on Shopee, Lazada, Facebook Marketplace, Line Shopping, or at street markets are not verified as genuine. If you bought from us, you have the real thing.

Question 3

Which product should I start with?

Accepted Answer

For first-timers, start with the Original Vacuum Cup (฿499) or Soft Case Cup (฿499) — both are disposable, pre-lubricated, and require no setup. If you want a reusable from the start, the Tenga Spinner (฿1,390) is the most popular step up.

Question 4

What is the difference between disposable and reusable TENGA products?

Accepted Answer

Disposable products (Cup Series) are single-use — pre-lubricated, no cleaning required, discard after use. Reusable products (Spinner, Flex, Flip) are designed for multiple uses, require rinsing with warm water after each use, and provide better long-term value.

Question 5

What is the difference between the Flex Silky White and Rocky Black?

Accepted Answer

Both share the same flexible outer design, but Silky White has a softer, finer inner texture for a gentler sensation, while Rocky Black has firmer, more pronounced ribs for stronger stimulation. Both are ฿2,190.

Question 6

What is the difference between the Flip Zero and Flip Zero Gravity?

Accepted Answer

The Flip Zero Black is the original model with a flat-black interior design. The Flip Zero Gravity (White and Black) has a redesigned internal architecture with floating pressure plates for a different sensation profile. Both are ฿3,990.

Question 7

How do I clean reusable TENGA products?

Accepted Answer

Rinse with warm water immediately after use. For Flip products, open fully and rinse the exposed interior. Do not use soap — it degrades the elastomer material over time. Shake off excess water and air-dry completely before closing and storing. Never use a hairdryer.

Question 8

Do I need lubricant?

Accepted Answer

Cup Series products come pre-lubricated and need nothing added. All reusable products — Spinner, Flex, Flip — should be used with a water-based lubricant. Do not use silicone-based or oil-based lubricants as they damage the inner sleeve material.

Question 9

Are TENGA and iroha products safe?

Accepted Answer

Yes. All TENGA and iroha products are made from body-safe materials tested in Japan. Genuine products from an authorised source carry no known health risk when used as directed. Counterfeit products use unverified materials and may cause irritation.

Question 10

Do you sell iroha products for women?

Accepted Answer

Yes. We carry the full iroha range — TENGA's dedicated women's wellness line made from ultra-soft premium silicone. The range includes the Iroha Stick (฿990), Iroha Zen (฿1,990), Iroha Rin (฿1,990–฿3,690), Iroha Sakura and Yuki (฿3,790), and the flagship Iroha Mai Toki (฿7,990).

Question 11

How do I place an order?

Accepted Answer

Browse the shop, add items to your cart, and proceed to checkout. Fill in your delivery address, place the order, then pay via PromptPay (QR code) or bank transfer to Kasikorn Bank. Upload your payment slip on the order confirmation page to confirm. We pack your order immediately after slip verification.

Question 12

What payment methods do you accept?

Accepted Answer

We accept bank transfer to Kasikorn Bank. We do not currently accept PromptPay, credit cards, debit cards, or cash on delivery.

Question 13

How do I confirm my payment?

Accepted Answer

After transferring, return to your order confirmation page and upload a photo of your payment slip. This is the fastest way to confirm. You can also email sales@thaitenga.com with your order number and slip photo.

Question 14

Can I cancel or change my order?

Accepted Answer

Contact us as soon as possible at sales@thaitenga.com. We can modify or cancel orders that have not yet been packed. Once packed, we cannot cancel — but you may be able to return the item (see our returns policy below).

Question 15

Is there a minimum order amount?

Accepted Answer

No minimum order. Single items are welcome. Orders over ฿800 qualify for free shipping.

Question 16

How long does delivery take?

Accepted Answer

Bangkok: same-day delivery via Lalamove for orders confirmed before 11 AM Monday–Saturday. Orders confirmed after 11 AM ship next business day. Nationwide: 1–3 business days via standard courier. Sundays: no same-day shipping.

Question 17

Is packaging discreet?

Accepted Answer

Yes. All orders are shipped in plain, unmarked packaging. There is no TENGA branding, no product description, and no indication of contents visible on the outside. Your privacy is protected from order to delivery.

Question 18

How much does shipping cost?

Accepted Answer

Free shipping on orders over ฿800. Orders below ฿800 have a flat ฿60 shipping fee, shown at checkout.

Question 19

Do you ship outside Bangkok?

Accepted Answer

Yes. We ship to all provinces across Thailand. Delivery to major cities (Chiang Mai, Phuket, Khon Kaen, etc.) typically takes 1–2 business days. More remote areas may take up to 3 business days.

Question 20

Do you ship internationally?

Accepted Answer

Not currently. We ship within Thailand only. Customers outside Thailand cannot order from thaitenga.com at this time.

Question 21

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you will receive a tracking number by email or you can check your order status at thaitenga.com. For Bangkok same-day Lalamove deliveries, you can track the driver in real time via the Lalamove app.

Question 22

Can I return an item?

Accepted Answer

We accept returns for unopened, unused products in original packaging within 7 days of delivery. Contact sales@thaitenga.com with your order number and reason. We cannot accept returns on opened disposable (Cup Series) products due to hygiene reasons.

Question 23

What if my item arrives damaged or defective?

Accepted Answer

Contact us within 48 hours of delivery at sales@thaitenga.com with photos of the damage. We will arrange a replacement or refund for genuinely defective items. Manufacturing defects are covered.

Question 24

Is there a warranty on reusable products?

Accepted Answer

TENGA reusable products do not carry a formal warranty period, but manufacturing defects reported within 30 days of purchase will be handled. Normal wear and material degradation from extended use is not covered.

Question 25

Is it legal to buy TENGA in Thailand?

Accepted Answer

Yes. Personal purchase and use of TENGA personal wellness products is legal in Thailand for adults. Tenga Thailand operates openly as an authorised retailer. For more detail, see our article on TENGA legality in Thailand.

Question 26

Do I need to be a certain age to buy?

Accepted Answer

You must be 18 or older to purchase from Tenga Thailand, consistent with Thai regulations on adult wellness products.

Question 27

How is my personal data handled?

Accepted Answer

We collect only the information needed to process your order — name, address, and contact details. We do not sell or share your data with third parties. Order information is kept securely and not used for marketing without consent.

Frequently Asked Questions

Products & Authenticity

Ordering & Payment

Shipping & Delivery

Returns & Warranty

Legal & Privacy